Episode 673 Scott Adams: Climate Kids, Trolls, ChiNazis, Bad Customer Experiences

Date: 2019-09-24 | Duration: 49:06

Topics

My new book LOSERTHINK goes on sale 11/5. Pre-order: https://bit.ly/2NRammu The charity model doesn’t work when the giver’s experience is monumentally toxic It discourage those that give, and those that might Should charity be fair game for taking political scalps? Why would anyone discourage helping others for a worthy cause? Tom Arnold, an example of everything wrong with the world Greta’s Aspergers and traits of non-neurotypical people Kyle Bass shows video of ChiNazis rounding up Uighurs Is the holocaust happening again, right in front of us? They’re sending Fentanyl to us, killing tens of thousands CVS customer loyalty program infuriates me…every time

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## Transcript

[0:07]

boom boom hey everybody yes my sound is different today I'm using a different device a little technical difficulty that's why I'm late so I'm not using my microphone I'm just using the built-in microphone so your sound quality will be a little bit depressed today sorry about that but it's still gonna be an amazing day a great day really and it all starts with a little thing called the simultaneous set and it's coming at you now all you need is a cup or a mug her glasses time to tell us Integra there's plastic and even rail a goblet a vessel of any kind fill it with your favorite liquid I like coffee and then join me for the unparalleled pleasure of this simultaneous it go ah

[1:08]

sublime okay sorry sorry I worried you my iPad was an of juice and I didn't realize it until 7 it was time to go or 10 a.m. for you East Coast people alright let's talk about some things in the news so you you're all aware I think most of your work I'm doing a week of guests I've got a guest cartoonist for a week for Dilbert and Jake Tapper of CNN who drew Dober all this week we're gonna put together his original art so both signed it frame it and we will auction those off for a very very worthy cause homes for our troops and you can see my pinned tweet to see how to bid on the auction and I hope there's some of you do is for the what the homes for our troops to do is they they provide and they help facilitate a housing for the most seriously wounded vets so the people who have physical

[2:11]

vets so the people who have physical issues make housing a little more extra difficult so it's probably one of the most worthy types of charities you'll ever see now I would also like to announce that after this I'm gonna I'm going to complete this week we'll work through the charity and I hope we raise as much money as possible but I decided to discontinue any kind of public charity in the future because it became obvious that it's just toxic in my case now your your experience might differ but in our current situation that's highly politicized simply giving my own time and money away to worthy causes creates this weird pushback where people who are just deeply broken just a lot of broken people in the world come out of crawl out of every Rock and I'm watching

[3:13]

out of every Rock and I'm watching myself being accused of being a Holocaust a Holocaust denier this is this all just happened in the last 24 hours a Holocaust denier people saying that I'm Pro rape and alleging that they can point to something that actually says that they can't obviously and a number of other things that are so horrible that I'm not even gonna mention there's some things that are worse than those things you can imagine so you know I did an experiment recently in which I I was working with Bill pulled egg and they gave some of his money as an experiment to mr. Gomez who's one of the best teachers I've ever experienced I was teaching in the LA area and what part of the experiment was I want to see specifically if I could do it in a way that was a mutually beneficial model in other words that the give room would guess something the giver and this experiment was me and then the recipient

[4:15]

experiment was me and then the recipient would get something in that case a thousand dollars to buy his school supplies etc and my hypothesis was where I guess my that's the wrong word but the the operating assumption was that if you could create a charity model where everyone wins not just the recipients but the givers there's something that they get you know that makes the experience worth doing that they would do more up because more charity is better than less charity what happened instead and I was actually kind of surprised is that the experience for the giver was so monumentally negative that I would just never do it again and if you look at if you look through my Twitter feed you could see what I'm talking about it was so toxic that the giver is actually talked out of it so I know their people are gonna say don't let the trolls win but you have to also be smart

[5:16]

trolls win but you have to also be smart right but charity doesn't work if the giver is is if the give if the giver is crucified that's not a model that you want to promote so I'm gonna take myself out of the game the trolls have won we went when I was working with Bill pulled a they were pretty sure that I was part of the grifter data mining scam and now almost every time that I do anything online some troll comes in and says well don't buy his book because he's a he's a charity grifter and now that would just like followed me a forever as if it's some kind of fact none of that happened right there was no data mining there wasn't there were no tricks it was literally just bill pulled a who is a friend we've we've talked to countless times we were even messaging this morning I think Bill's on the on the periscope right now I can tell you with complete certainty that he's just doing

[6:18]

complete certainty that he's just doing it for good reasons like he's trying to make the world a better place he's reached that point in his life where he got everything he needed like literally his life was kind of complete it's pretty good he's just trying to help other people now anyway the the the toxicity of that was amazing now my case the toxicity is sort of multiplied because we're in a a scalp gathering mode as we approach twenty twenty everything is about scalps so you'll see all of the you seeing it on both sides you've seen you know reporters and Democrats and stuff being singled out for destruction you know so people are both sides of the political spectrum are trying to get as many scalps as they can and even charity is fair game apparently yeah I can literally be giving away my time and money to a worthy cause

[7:19]

money to a worthy cause and at it and then back it turns into the worst experience you'll ever have I've never had less faith in humanity than I do right now I swear to God I woke up this morning thinking well what if climate change does kill us all maybe we had to come that's a little bit of an exaggeration anyway so now I'm gonna be fully participant participating in the the auction so I'm not discontinuing any that that's that's something that's going to be taking to completion so if you'd like to bid on any of that art I'm getting it framed right now that I'll have Jake sign it and I'll sign it and it's gonna look pretty cool you like it on your wall so nice little keepsake but charity didn't work in my case so I've got to retire from it public charity obviously I'll I'll still be try to be as much a positive force as I can and

[8:21]

as much a positive force as I can and anything I give will be private because the world is just the worst place than I ever imagined the people in the world are just worse than ever imagine let me give you a specific example speaking of bad people so Nick let's be you know him from reason.com no reason as the name applies they're not trying to be political they're not Democrats they're silicon's they are simply taking a place of well where does reason taking literally trying to use reason as the as the platform for deciding what we should or should not do now that makes them a little unusual right you know the people who say hey how about I'll just not take sides water and I look at the facts so that's what reasoned coms about so Nick Gillespie is that the famous voice of

[9:22]

Gillespie is that the famous voice of reason calm and I've done I've done a little work with Nick did some speaking so so I know him personally from from just that but Nick was retweeting my blog post which was the letters letters to the it was a letter to the children about climate change I'll talk about that a little bit so here I write this blog post which is literally intended to do nothing but make children feel better alright so that so that's the point I wrote a blog post to make children feel less afraid because this this eco anxiety thing is actually a real thing that's a real thing either you know that the reports yesterday was that kids are having actual literal mental issues because adults are telling them that the world is going to be destroyed that's a real thing and by the way I could relate

[10:22]

real thing and by the way I could relate to it because when I was a kid my generation we're told that there was a pretty high likelihood we would die in a nuclear war I had my parents built a bomb shelter in my house I grew up in a house with a bomb shelter in the basement by the way I think my siblings might remember that differently but I remember being told it was a bomb shelter even if it wasn't and it wasn't the guy in the bomb shelter that would protect you in a nuclear attack but my father wasn't so good at science so anyway so I can relate to it so I write this blog post whose only intention is to inform children that there's a lot going on to remediate the problem and it's probably not as big as they think it is and that humans are pretty good at solving these things and we're well on the way with nuclear with technology that can scrub it into the air it's too expensive but we could get it done if we

[11:22]

expensive but we could get it done if we needed to etc so nothing but trying to make the world a better place trying to help some kids that's it that's my whole the whole thing all right so Niklas be tweets this and true to his let's say the reason dot-com philosophy if you will he preface it preface it by telling his audience that I'm not a political partisan now he miss cabin he miscategorized me a bit which is worth noting so he said that I'm pro-choice which is not exactly correct what I am is pro me staying out of the whole conversation about abortion because I don't think I had anything as a man and whatever women decide I'm gonna go along with that so it's not that I'm a pro-choice it's more than I'm pro-democracy and my own value personally is not additive to that conversation it's subtractive so to be

[12:24]

conversation it's subtractive so to be additive I would like to boost the signal of whatever women as a majority or whichever way it goes so just correcting the record on that he also called me an atheist which I used to be but with a simulation theory being so promising I would have to say I'm back into the category oh I don't know whatever that is whatever it is if you think the simulation hypothesis is the strongest one but that's that Tom Arnold who weighs him about me I'm just minding my own business I wake up in the morning and Tom Arnold was on me like what the hell how does Tom Arnold even know who I am and so he responds to Nick less sweet and remember Nicholas B's tweeted saying you know he's sort of that non-typical political voice so basically

[13:29]

non-typical political voice so basically telling his readers not to make him assumption about what side I'm on and just read that read the piece Tom Arnold unhealthily adds this comment to Nicolas B's tweet he says quote he's a drunk guy - dude he's a Trump guy talking about me now how do you interpret that he is a Trump guy doesn't that sort of mean I should be discounted now what does it mean to be a Trump guy I definitely support the president but guess what Tom Arnold I also supported all the other presidents Democrats once somebody is president I pretty much always support them and I don't think that's gonna change with the next president where do we get another president whoever that is whatever party they are should that president say hey Scott can he help us out I'm not gonna say no I mean it

[14:30]

out I'm not gonna say no I mean it depends what it is obviously but you know I'm always supportive of the president once are a great country votes for somebody and puts them in place and if they're not you know if they're not breaking the law in any way that I care about what I'm not talking about trivial things but if they're not doing anything egregious and they're doing the people's work and the economy is something along I'm gonna be pretty supportive it doesn't matter what part of Europe all right that's it I replied to Tom Arnold who said about me he's a Trump guy dude he's a Trump guy trying to dismiss my opinions with that and that's weighted back at him and I said here's a good example of everything wrong with the world and one person and that really is everything that's wrong with the world with the world in one person Tom Arnold managed to synthesize everything bad about human beings in one

[15:31]

everything bad about human beings in one tweet about me and what it was I mean is that he only favored the team element of it if all the mattered was who I was associated with I don't want to live in that world do you do you want to live in the world where you are limited by somebody you've said is doing a good job like should that limit your voice your credibility your anything Tom Arnold is an example of everything that's wrong with the world because imagine imagine the world differently if there were no Tom Arnold type people being terrible all the time I would have definitely listened to Tom Arnold's argument about anything in fact if he had a point about a topic I would invite him on the show I mean I would have another guest and I think you know I would give him time to talk and and fully express his opinion I'm all good

[16:35]

fully express his opinion I'm all good with different opinions I'm all good with me being wrong and somebody's showing it in public and then I say well good job showed me wrong let me change my mind right here in public I'm pretty flexible about ideas and being productive even if they're not exactly the way I would have gone but as soon as you try to condense all the complication in the world into he's a trump dude then oh he said he's a Trump guy like that that that should define me that should limit what I can and cannot do per Tom Arnold so when I said here's a good example of everything wrong with the world in one person Tom Arnold then tweeted back and I quote haha nice try boys yesterday you'd be best I don't know exactly what that meant but

[17:36]

know exactly what that meant but apparently decided to bow under that conversation let's talk about something else and on CNN Stefan Stefan Collinson who was one of their opinion people a big anti-trump er he wrote this as part of a larger piece quote the storm over Trump's a self-admitted call for Ukraine's President to investigate his potential 2020 election fo Joe Biden may turn out to be his most perilous political scandal this might be his most perilous political scandal to which I say if that were my most perilous political scandal I'd be pretty happy about that that's it that the most perilous political scandal is a phone call he made in front of lots

[18:37]

is a phone call he made in front of lots of witnesses doing the job of the President breaking no rules breaking no laws completely within his job description and protecting American elections which is you know part of his job description if that turns out to be he has a most perilous political scandal that would be pretty pretty good birthday good let me say all right so referred to earlier to my blog post I wrote on so I wrote a blog post you can see it in my Twitter feed somewhere near the top should probably be in the top ten at this point it's getting pushed down a little bit but it looks like it's covering the semi viral which is good and what people are saying is that well

[19:39]

and what people are saying is that well a lot of people saying that's the best thing ever written is it's wonderful when they're tweeting it around and I like all that but I think that I accidentally wrote something for adults by trying to write something for children because what I was trying to do is break down the situation climate change was the topic and the risks of it into the simplest you know quick statements about a number of topics from you know the new technology being less risky to you know it's not a big problem with waste to economics and stuff I tried to keep it as simple as possible but there is sort of a natural limit to how simple you can get on that kind of a topic you know you can simplify to the point of being ridiculous and nobody learns anything so I simplified as much as I could trying to make it sort of a 14 and older thing but not every 14-year old sort of the the Greta Sundberg type of you know

[20:41]

the Greta Sundberg type of you know fourteen and over in the sense that she's part of the I assume one of the smarter kids so I was trying to write something for the smarter kids and maybe something that the adults could read to them but I think I missed my mark because a lot of adults were were noting that it seemed perfect for them so that's a good lesson there's there's no limit to how simple you can make writing well there's a lemon-thyme you could simplify it to the point where it's just inaccurate but just simpler is better it's just there there's just is no way around that when it comes to writing if you can simplify it without losing its point do it now you may know that I have largely avoided tweeting and talking about sixteen year old Greta Sundberg who's now world famous as a climate

[21:42]

who's now world famous as a climate change advocate now partly because and she's again and just I'm an adult and I just don't feel comfortable talking about a candidate especially in this context because I wouldn't be able to criticize her in the normal way you criticize an adult and therefore it's just not productive to bring her into the conversation secondly I didn't realize until just this morning that she's talked publicly about her Asperger's and has noted that she considers had sort of a superpower because one of the aspects of that is allows you to dig more deeply into a topic which she stopped now I probably have more experience with non and neurotypical folks Asperger's being the

[22:43]

neurotypical folks Asperger's being the more common name for that then most people probably a solid 20 percent of my fan base is on the spectrum somewhere when I go to do events I am surrounded by non neurotypical people and I love them I absolutely love the the Asperger's the non neurotypical people trust me when I say that it's a community which I have to have special affection for because they have many delightful qualities which you cannot overlook what is that they have a hard time telling a lie if you're on the spectrum if you're like Greta you have Asperger's you're non neurotypical I think I prefer that I like the neurotypical for you know the common folks people like me and I like non neurotypical for the for that community just I don't know I just like

[23:44]

community just I don't know I just like that term better but they do have some superpowers so when she talks about that that's not that's not even an exaggeration compared to us her ability to dig deep and concentrate it's probably pretty awesome likewise they have a quality which they tend to be brutally honest just brutally honest I like that I mean it can be painful can be a challenge but I kinda like it right you know there's something you can respect about that so I'm a big fan of the non neurotypical environment who and to be fair they're big fans of Dilbert quite often and so it's a it's a mutual love so I have a special affection for Greta than many of you do not share um so let me start with it so I have an affection for her because she's a child she means well and I believe that everything that she says partly because of the sorry non

[24:49]

she says partly because of the sorry non neurotypical element I believe she's an honest player now honest doesn't me right of course but she is I believe that it's almost incapable for her to be dishonest because that's part of her super pillar but uh but let me complete the thought here because she's you know like a like a lawyer at trial she has introduced this variable into the topic it's not anything I would have ever introduced into a topic but she did and quite rightfully calls it a superpower so as long as we keep her heads on straight I think we can talk honestly about this because she does and I think that's that's fair she would probably appreciate it but here's the thing that has to be said Greta is not a scientist she is a person who has done a lot of

[25:50]

she is a person who has done a lot of reading and she has developed a point of view that is not so much based on the science she's done because she hasn't done science but rather her ability to trust some people over others and one of the elements of being non neurotypical is a little extra difficulty reading people that's almost you know it's very much part of the definition of what it's like to be non neurotypical because the neurotypical z-- can look at other neurotypical z-- and say well you're probably thinking and acting the way i would so that gives you a little insight you're like well you know if I would have flinched then I see you flinching that probably means something if I would have grimace then and I see you grimace that probably means something because I would if I were to grimacing you know and I see that grimace so the it has to be said it

[26:54]

that grimace so the it has to be said it just has to be said it because it's now introduced into evidence this is nothing I would have talked about except that it's already introduced into our conversation but there are two things you don't want to rely on when you're trying to tell who's telling the truth and who's credible on climate change number one would be a child right we were all children we can all compare how much we knew when we were 16 to how much we know now it's not the same is it sixteen year olds have partially developed brains all of them I'm not talking about Greta talking about all children scientifically conclusively they have undeveloped brains so the first thing you should not pay attention to is someone whose science has conclusively there's no question about this there's nobody on the other side of what I'm going to say their brains are partially developed

[27:54]

their brains are partially developed secondly if the specific problem is you're trying to figure out which group of disagreeing people to believe I'm not sure you want to go with the non neurotypical opinion on that because the non neurotypical should just by definition of what that means to be non neurotypical here I'm not I don't mean this is an insult to remember I have great affection for this community as their big tend to be the big Dilbert fans and I love them a lot spend tons of time with non zero two non neurotypical people and I can say I enjoy it pretty much every time you have to say and I think the community would say this of themselves that one of their challenges is reading people so they can't tell when you're lying as well they would like to and they they're a little bit you know a little bit to

[28:56]

little bit you know a little bit to distrust all the things that they should not be distrustful of because they're they're just that's the one thing where they're superpower doesn't work it's sort of like their kryptonite so I would agree with Greta who says it's like she has a superpower with her s triggers that's that's a real thing I believe that her power to concentrate and focus is really as powerful and I I'm glad she recognizes it and uses it but I'll just put that out there all right Kyle Bass who is a big anti-china guy that I follow and you should too because it's a real interesting voice on China's badness he used that hashtag today well I'll tell you why first he showed a video which appears to show China with hundreds of weaker minority folks who have their hands bound and their

[29:58]

who have their hands bound and their heads covered sitting in rows and being led off the camps think about this hundreds and hundred it's an actual video I and it looks real I mean you can't trust even video these days but you know my judgment is is probably more real than not and it looks like an actual Nazi roundup now we in America I like to call everybody a Nazi in fact little Greta was being compared to a Nazi online because she has pigtails and there was some Nazi icons at pigtails and totally unfair totally unfair you know just like I I rail against people saying that Trump is Hitler because it just minimizes what a Hitler is alright it's not even close right likewise if there's something about Hitler that reminds you of Greta that's

[30:58]

Hitler that reminds you of Greta that's not fair lettin we keep you know Hitler out of normal conversation but I'm gonna make an exception for China if you are literally rounding up a minority and it's on video and we can see it we don't have to guess anymore assuming that if India was real I think it is we're watching it we're watching another Holocaust it's an actual literal Holocaust now you might say they're not killing them but they're certainly not letting them live a free life like a regular person so they're they're killing him in a sense their hearts might still be beating but they're basically taking their lives away you could argue that well that's not as bad as the Nazis well not yet but how many of them are there yeah and then there's a question of Oregon harvesting I don't know much about that one doesn't

[31:59]

I don't know much about that one doesn't sound good so I saw this hashtag which is hashtag China with Z is added so it becomes shiny Nazis and I thought well that's clever and and so I'm watching the actual current video of a country that we're doing trade with who is shipping us fentanyl and killing tens of thousands of our people and doing nothing about it while we're asking them to stop it doing nothing about it at the same time we're watching a video of them literally going full nazi literally rounding up a minority handcuffing them taking them to camps trying to snuff out an entire minority we're watching it like actually with there's a video you know I have to admit I've been hearing about the we

[33:00]

admit I've been hearing about the we Gers and was troubled by it but when you see it your brain just goes right you know because as I've told you so many times the the visual element just completely reorient your head when something's a concept it's easy to ignore does have purchased in your brain but as soon as you put it in a picture damn that picture again ask me it must be demonstrated to our satisfaction that that's a real video and we know what we're actually seeing it's not some kind of mistake but it's something that's real we have to discontinue all business with China period otherwise we're we're just betting the Nazis and by the way Israel step up Israel step up right you know how long have we had Israel's back a lot right the United States part of it

[34:03]

a lot right the United States part of it well a big part of it is because the the Holocaust you know I guess the the idea about the history of it the impact of it it has a big impact on our current situation how we see things but I think Israel probably needs to say we know a hill it looks like and there it is you know the the the you've heard the saying never again it's happening right now never again wasn't good enough now they're not rounding up Jews but I'll bet they would if there were an equally sized Jewish community in China I I assume they're just not I just I don't know but I assume there's not don't you think they get rounded up yep absolutely because they would have a belief system that was incompatible with with the

[35:04]

that was incompatible with with the bosses I guess now it could be the with that the we Gers may have some Sharia thoughts that give them a little extra reason for the Chinese government to be worried but they're worried cannot justify rounding up an ethnic community as they are so at this point I would say if we do make a trade deal which either we should be ashamed of it yeah we should feel whatever so what's the deepest level of shame that you should or could feel I believe the deepest level of shame would be to let the Holocaust happen again right in front of you can you think of a deeper shame than that what reinstituting slavery what would be a deeper shame than doing business with a company ascending you fentanyl by the barrel killing tens of thousands there were people right in front of us they're not even pretending to stop it anymore

[36:05]

to stop it anymore at the same time they're going a full Holocaust we're going to trade with them seriously would you would you ever buy another Chinese product if you do how to avoid it alright so I'm gonna press again we need to have a law absolutely requiring at least Amazon maybe you know Walmart and something at least the big companies we need to be able to label their products so that we know what is coming from the Holocaust regime China is a Holocaust regime now like I I'm just gonna say it they've gone full Holocaust right in front of us right under you right under your nose and now we've got actual video of it so you can't pretend anymore you know you can't put it off anymore we can no longer do business with China I don't support any trade deal period under their current conditions all right let

[37:06]

their current conditions all right let me tell you about really really really bad customer service you know every company has these customer loyalty programs and sometimes they just help you you know the company gets something from it they get your data your purchase data does they contract you you don't care because it helps it helps you you get discounts everybody wins but I'm gonna call out one company that has the most abusive customer program I've ever seen that CVS now CVS is a enormous good it's one of the biggest companies in the country with their drugstore product now the truck the stores themselves are excellent the employees seem seem good so I'd say a good product good store employee is great so I have lots of good things to say about CVS and I frequent

[38:10]

things to say about CVS and I frequent them often but they have a customer loyalty program that is designed it seems to screw the customer and I can't leave that store without being incentive incensed a hundred percent of the times I shop at CVS unhappy I got my little products and by the time I'm walking out the door I'm fuming with hatred of them because of their customer loyalty program they have a customer loyalty program that makes me hate them with the heat of a thousand suns here's why I've been going in there for years and when I pay they'll give me a receipt and this is not an exaggeration that's six feet long meaning that I could hold it you know way above my head and it would reach the floor there is enough text on it with potential discounts if you buy this $2 off etcetera that you don't want to throw it away

[39:11]

that you don't want to throw it away because it actually has monetary value but there isn't really any where you can store it and you don't want to spend time looking through it okay here's the one and clipping it out which I tried to do for a week just as an experiment I tried to see if I could comply with their customer service method and get a good result so Christina and I would like go through them we'd find the little one that's like the $2 off now I know what you're saying I don't need $2 off right that's not the point the point is how it makes me feel as a customer now they've given me this little piece of paper than if I cut it off so I now have to go home and do work right I'm like using scissors and cutting it off now I have to store it
it then I have to remember to bring it to the store and where do you store this little little ripped off piece of paper and what about all the other discounts that I could have used if I buy Visine that's you know that was one of the things and I buy some soap that was

[40:13]

things and I buy some soap that was another discount do I do I put a three-ring binder together so that I'll remember all my discounts and then leave it in my car just in case I go to CVS so I tried this new plan of trying to comply trying to comply with their program so I could get those discounts five trips in a row I walked past the clip town discounts then we're sitting in my garage so I would not forget them walk past them got my car drove to CVS and then flew into a rage because I was paying more than I needed to because my coupons were left at home five times in a row because I'm not going to keep them in my car and I can't remember to pick them up so I have this just fuming rage a CVS because of their their system so they made the mistake of sending me emails after my last several purchases asking me for my opinion on their

[41:14]

asking me for my opinion on their customer service so who I took a few minutes to give them my opinion on their customer service now to their credit they I got a response so yesterday their customer service people wrote back very I say promptly professionally again full credit to that group so whoever wrote back to me good job and actually offered a specific suggestion and then also offer to talk to me so I I did email back and I'm going to talk to them today if we connect don't know if we'll connect yet but um and then she suggested in her email that all I had to do was tell the cashier to to transfer me to a digital receipt and I said what all I have to do was ask the cashier to transfer me to permanent digital receipts and then I'll have it all digitally I'm thinking problem solved

[42:16]

digitally I'm thinking problem solved once it's digital all of my manual effort of scissors and remembering to take it everything it's gone all they'll have to do is pair my my earned discounts because they'll know who I am they'll know what discounts I earned they'll pair it with my purchases BAM perfect but why didn't they ever tell me that right so I go into the store that same day just to test them and I said to the cashier and by the way there's the other good thing that CBS is doing several of their workers at least locally I think are in their eighties so they're there it seems that they're consciously hiring senior citizens and they're doing great work you know all of the and I'm seriously I think about 80 you know late 70s maybe 80 years old some of their cashiers and they're doing great work so good for them so see me I have a lot of good things to say about CBS but not this and so here's here's

[43:17]

CBS but not this and so here's here's the kicker I say to the cashier I'd like a digital receipt can you sign me up for that it was very efficiently she says yes go sewer loan machine pushes a few buttons and then she says with no effort whatsoever she goes now you're on did your receipts so you'll get an email of your digital receipt every time every time you buy something instead of the paper I'm like that's great and I go and then what do I do with them do I have to print them out because I'm thinking okay that only sold a little bit I'd still have to print it down and cut it with scissor how does that work she goes not enough you don't have to print it out you don't have to print it out like ah all right all right now we're talking she goes the email will have a link and then you can click the link and that will connect that those purchases to your your account and then those discounts will be available to you and they said to her why is that step

[44:20]

they said to her why is that step necessary you know it who so you know what I have purchased and what I've earned in discounts you also know exactly what I'm buying next time though that data will all be visible at the same time why is it I have to click that link to make my discount effective and so I said to her you're doing that to make me forget right that's the whole point of it the whole point of it is to make me not do that to lose my discount you absolute you I didn't say that those are the things I was thinking of my head I was saying I've never been more angry at your company CVS you pieces of it could not be more obvious that your entire game is to make us not use your goddamn discounts you're doing it right in front of me you're doing it in my face you're abusing me and you have a monopoly on the goddamn

[45:22]

have a monopoly on the goddamn drug stores around here so I can't even use anything else really not in a practical way CVS owns my own goddamn town you you alright and is anybody else that does anybody also have exactly the same feeling when you go to CVS am I wrong don't you have that same feeling this is actual just customer abuse and it's so in-your-face like they're abusing you so so obviously I can't do anything but have red hot hatred for their brand and keep in mind everything else they do it's pretty darn good the employees lovely I've never had a bad experience with an employee they're there their store lay over to the products even the prices not bad but man man their

[46:23]

prices not bad but man man their customer abuse program they need to be all fired I mean everybody there needs to be fired now let's be honest the number of discounts that people fail to claim given the size of that company let me put a number on it for you a hundred million dollars a year maybe I'm just guessing because it's a it's a multi multi-billion dollar company how many people like me don't bring in their receipt and hate that company every time it happens not the only one let me give you the a analog to that I used to work at the local phone company one of our most profitable business lines of business was people not paying their phone bill on time because they would be penalized so we would make it not that easy to pay your phone bill on time we could have made it yeah there were some plans floated to make it a

[47:24]

were some plans floated to make it a little easier to pay your phone bill what did we say in Pacific Bell not me personally well we don't want to make it that easy to pay your phone bill on time because we make a hundred million dollars a year on late fees and then they still pay their phone bill because you have to pay your phone bill you don't want to lose your phone eventually you get paid so I do know from the inside that companies do sit there and say well we don't want to make it that easy for the customer let me give you another one Apple you know I told you how happy I was with apples packaging great customer experience on unwrapping my iPhone but they don't do everything right have you ever tried to cancel a subscription to an app on your iPhone now most of you say yeah I have I just go in there and I go into my settings and I hit my profile and I look up

[48:25]

and I hit my profile and I look up subscriptions and I look for the one and I guess no problem how many people do you think know how to go in and cancel an app subscription I had to google it I didn't know how and I've had apps that have auto renew time after time because I was just sort of too busy to figure out how to cancel a subscription I didn't think it was hard and it wasn't