Episode 524 Scott Adams: Steve Wynn’s Philosophy on Culture and Other Fun Things

Date: 2019-05-10 | Duration: 17:50

Topics

Major donation of AIDS drug from Gilead to America Steve Wynn’s philosophy on culture and other fun things

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> [!note] Rough Transcript
> 
> This is an auto-generated transcript and may contain errors.

## Transcript

[0:01]

pom pom pom [Music] hey everybody coming to you from a unusual time in space I've got a little treat for you but I'll wait for a few of you to get on before we get into it so how many of you saw the president's tweet which apparently the administration has negotiated for 200,000 free AIDS drugs from gilead pharmacy for people who don't have insurance you can't afford it now I don't know if you know how big a deal that is but if if I'm understanding this right I think this is the drug that if you're on it you don't you don't get it or you don't infect other people but the so if one of the partners is on it usually good I think that's how it works but the problem is that if there are

[1:04]

but the problem is that if there are some people who don't have access to the drug then it's still going to spread so the way to take care of it is take care of all of it and I don't know if this is as big as I think it is but did Trump just cure AIDS now I realize that's an overstatement it would take years to beat it back and you'll still be big in other countries etc but this deal looks like a kill shot for AIDS in the United States if if it's what I think it is I hope I'm not over estimating the the power of this but I my understanding is that the the current AIDS drugs are so good that they do stop it stop it from spreading they don't cure it per se but there are also drugs for for you know treating so I don't know exactly how big a deal this will be in terms of getting

[2:05]

a deal this will be in terms of getting rid of AIDS but between the drugs that keep it under control and keep it from spreading I'm not sure how many drugs are involved here it looks like we're right at the points of solving one of the most difficult to solve problems of all time so we'll wait for some details on that but I wanted to tell you a fun little story and then show you something that I think you'll enjoy so you'll be glad that you watch this periscope and if you sign off before you see the good parts you're gonna be really mad so I was watching a YouTube interview with Steve Wynn now Steve Wynn's is the billionaire who built much of Las Vegas and so he built a lot of the big-name hotels as hotels around the world etc and he was being interviewed about his career in life and one of the things he said was that one of the things that makes his hotels work

[3:05]

of the things that makes his hotels work so well is that the culture is good and whenever I hear that you know remember I'm the guy who writes the Dilbert comic strip when I hear any any CEO or a founder saying oh it's it's all about the culture the first thing I think is well is it is it really and what do you really do about that you know is there something you're doing that's making this culture yeah so I never really believed it when people say say those things but then he gave an example it was one of the most persuasive things I've ever heard so I'm gonna share it with you and apparently what they do according to this interview was Steve Wynn is that each of the work groups get together at least once a day I think and they share their what he calls stories so their customer service stories and he gave an example of somebody who I guess an elderly couple forgot their medication and they got the less I guess and I realized they really really needed it

[4:05]

realized they really really needed it before a morning and it was a problem and one of the employees said I'll take care of it called his his brother and whatever city that they were got the housekeeper to open up the house got to got the meds and between he and his brother they delivered him from Los Angeles or something so and they were saying that was just one example the power of the method is that all the employees hear the story and then they see that this person gets a lot of attention yeah they're their photo is put up on the wall it's part of the internal communication and then people think well maybe I could get a story too you know it could be good for my career so he makes it competitive without making it competitive and a story is really really powerful compared to a bunch of rules so I don't think it's a coincidence or just luck as Steve Wynn

[5:06]

coincidence or just luck as Steve Wynn says of his own success he attributes a lot of it to luck and of course you have to have luck but when I hear that kind of technique that is science perfect because the way people are wired that that should get him exactly the kind of thing that the story sounds like now here's the fun part of the story I'm in a Wynn Hotel right now and we just watched this Christine and I just watched it on YouTube and we're down in Vegas right now and we we got a really nice room because when I travel which I don't do a lot I like to make it count so I always get you know pretty high-end room and but we we had some concern because we wanted to be a away from the nightclub because there's a nightclub in the bottom floor and it can get kind of loud so we thought so we you know Christina was was making the reservations and she said hey you know

[6:08]

reservations and she said hey you know can we you know get something this higher up or away from the sound that's our only concern so they said well how about we upgrade you to one of the the better rooms and so so Christina said sure you know we'll take the upgrade because it got us to the place where we were away from the noise and really all we cared about it's all we cared about was away from any potential noise so I want to show you the room they upgraded us to do you want to save the room I know you do so I don't have to I don't have to wait for this are they gonna turn the camera around and then I'm gonna give you a tour of the room all right here's the view here's the chandelier here's the sitting area

[7:09]

chandelier here's the sitting area but of course oh here's a good view and see the window you can see how big it is now this is just one room okay now there are other rooms for example this room has two floors so we're gonna take you upstairs in a minute but let's take you down the hall so you can see what it looks like so that's one wing down there I'll take you there in a minute
this is that this is an elevator I have an elevator for the room the room has an elevator this is the man cave so a hole still so you can see this let's do a reverse for you

[8:10]

man cave I'll be in here later we'll take a look in one of the Oh let's go around the corner we've got as every good room should have obviously massage and it comes with its own workout device there you've got a guest bathroom over here nobody wants to see that there's some kind of a butler's kitchen back here Baldr kitchen let's go down the hall
alright there are there are three bedrooms here and then there's a stairway so I'll take you up the stair we're in a moment alright so here's one bedroom it's got a little sitting area pop-up here's the view so we're looking

[9:10]

pop-up here's the view so we're looking at the part of the strip that's getting some work here's a competitor that's going up across the way and then I'll show you the view from here which is the pool there's the pool area and here's our reverse the room a little pop-up TV that TV pops up I just said that twice right here's one of the bathrooms it's got all the usual bathroom stuff let's go upstairs now there's a punchline to all of this so you have to you have to wait for the punchline alright so I'm gonna go up the stairs

[10:13]

so over here is another bedroom that's identical to the one downstairs here's the view off the second floor
all right we'll take you down to a guest room over here so this is the third third room and then show you a little bit of the bathroom the earther guest bathroom so the guest bathroom has a bathtub overlooking the strip so but there's there's a funny story that goes with this so when we got upgraded I said to myself wow there must be some kind of

[11:15]

to myself wow there must be some kind of a Dilber fan working at the desk or something because I couldn't really explain it because by the way there we got a really good deal on this because it was an upgrade so they don't charge you extra for the upgrade so we're just paying our normal roommate so but here's the funny part so I naturally assumed what most of you were assuming right now you're thinking to yourself it's probably because you're famous cartoon this guy but then I thought well it might be that but it could also be that Steve Wynn is a I think he's a trump supporter and I thought well maybe he's heard of me and he's just a trump supporter and so he's just being nice or or there's somebody at the desk who made the reservation who recognized my name is the Dilbert guy maybe it was a fan or something so I was I was saying - so

[12:17]

something so I was I was saying - so Christina yes probably somebody there who just recognized my name and and they're just being extra nice to us and she says I booked it under my name so so they didn't even know I was part of the deal she booked it under her name it's the only name that they hurt so getting back to Steve Wynn's stories so remember I started this off if he missed it I started off by saying that Steve Wynn was talking about his method for building a culture for his employees and the part of it was that they tell stories about amazing things that they did for guests well this is a pretty amazing thing that they did for us and I'm pretty sure that they didn't do it because they thought we were special they did it because we've used this hotel a number of times which they do know so we were just being treated really well now as far as I can tell and

[13:17]

really well now as far as I can tell and I'm just guessing I think they probably just had this room not booked for the time that we're here this is just speculation and that they'd like to have it filled because you know I'm gonna tell this story I mean I just told it in public and showed it to you so Steve Wynn's idea of that if you create stories they traveled you know the story doesn't stay with the person who experienced that it becomes part of everybody's imagination very quickly and that's what's happening right now so sort of as a homage to Steve Wynn and also a thanks for for his his staff being so so good that they they did this for us they created a story it was a story that I didn't expect certainly don't deserve as I've often said nobody deserves anything so I thought I'd pass that along because it was a good story yes you can see you want to see Trump's

[14:19]

you can see you want to see Trump's hotel so I don't I don't know if this is a licensed hotel so that's a Trump Hotel UT in the top this hotel is the most penis-like hotel of all the hotels I know maybe that's just me probably just me all right somebody says why am I so darn lucky well
I have a theory that luck is distributed evenly over a person's life I had an unusually bad first part sorry so I think the universe would be a good second part so the second part is amazing the the second part of my life you know I have I have just ordinary

[15:19]

you know I have I have just ordinary days on a Tuesday that's better than most people's best day ever and I'm completely aware of that um can I sit with the window so there's a there's a better view behind me well I'll do better than that I'll just show you the view because you'd rather see that than me so that's the view Las Vegas looks like a wasteland well this is the the edge of the develop of civilization here if we were facing the other direction it would be all impressive well-lit buildings
looks like North Korea yeah does there until they keep keep building here now we heard a funny story about this building that I'm looking at a lot of people thought that this was another wind property because it looks like the kind of buildings that he builds it looks like the building I'm in actually but and so they had I'm told some kind

[16:22]

but and so they had I'm told some kind of disagreement yeah with the company building this and the company had to modify it would looked less like it was designed by the wind organization and so I think I'm just guessing but it looks like that red thing that they tacked on to the edge was probably just a gas but maybe that's what they had to do to make it look a little different why not a Trump Hotel well there's only one Trump hotel here and they don't have gambling so there's a little less going on over there
boo the cat I did not can I show you the artwork on the walls well this room has this it doesn't have Picasso's if that's what you're wondering you know Steve Wynn's a collector but they're not in the guest rooms do you gamble much I do not not a gambler we're

[17:25]

gamble much I do not not a gambler we're here for the spa's of the food and visiting visiting locals all right so that's what we got going on I thought I'd share that with you and I will talk to you all later